Carlos Javier Hernández Dueñas

Led end-to-end operational development and implementation of new financial products, coordinating legal, financial, IT teams, and the national dealer network, achieving an average combined billing of $2M MXN per month. Coordinated market research and competitive benchmarking with international consulting firms to translate consumer insights into product features and pricing strategies.

Designed and executed leasing portfolio restructuring and recovery strategy, implementing a specialized contract termination portfolio supported by operational KPI analysis. Standardized and automated management reporting flow and financial reconciliations, reducing preparation time by over 50% and minimizing operational errors.

Designed and developed the operational process manual for training workshops at the Human Resources Academy. Coordinated logistics and administration for the development course catalog, providing advisory services to internal clients on structuring individual development plans.

Conducted comparative price studies on spare parts and auto components to define internal pricing strategy and defend commercial margins against the market. Evaluated external auto parts suppliers to negotiate cost reductions for multi-brand product lines and supported monthly sales forecasting for dealership monitoring.

Bachelor's Degree in International Business Administration from Universidad Veracruzana, completed in December 2016.