I'm looking for a long-term remote role where I can combine my technical background with customer-facing work. I enjoy solving problems, improving workflows, collaborating with product and engineering teams. I'm open to opportunities worldwide and value continuous learning, and long-term career growth.
JH
Looking for a job
Joel Hayes
@joelhayes
Customer-focused SaaS professional with 9 years supporting 1,000+ business clients. Seeking a long-term remote opportunity.
AustraliaWhat I'm looking for
Customer-focused technology professional with 9 years of experience in SaaS, ecommerce, and customer support. Supported 1,000+ business clients across Australia and New Zealand, specialising in technical troubleshooting, ecommerce platforms, integrations, and workflow optimisation. Recently expanded into digital product development, QA testing, and business requirements through the development of a multi-insurer comparison platform. Seeking a long-term remote role in Customer Success, Product Support, or Technical Account Management.
Experience
Work history, roles, and key accomplishments
SI
Current
Digital Product & Ecommerce Specialist
STI Surf Travel Insurance
Aug 2025 - Present (11 months)
Supported the ongoing development of five travel insurance websites, focusing on digital products, customer experience, and ecommerce functionality. Designed and managed the implementation of a multi-insurer comparison widget using WordPress and Fluent Forms, including customer journeys, business logic, conditional workflows, testing, and ongoing improvements.
WN
Technical Support & Client Solutions
Web Ninja
Aug 2016 - Aug 2025 (9 years)
Provided technical support and client solutions for 1,000+ ecommerce and wholesale businesses across Australia and New Zealand. Troubleshot platform, inventory, order synchronization, pricing, invoicing/tax, fulfilment, and workflow issues using multiple e-commerce and accounting systems, and created documentation/knowledge-base materials to reduce repeat requests.
Education
Degrees, certifications, and relevant coursework
TAFE Queensland
Certificate III in Media, Media
2016 - 2016
Grade: 3
Activities and societies: Website design, graphic design, and digital content creation; Adobe Creative Suite.
Completed a Certificate III in Media focusing on website design, graphic design, and digital content creation using Adobe Creative Suite.
Availability
Looking for a job
Location
AustraliaAuthorized to work in
Salary expectations
90k-110k AUD
Job categories
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