Jamaiel Calingo

Led product strategy and retention for legacy and SaaS apps generating 60–65% of revenue. Directed migration of 20,000+ users to AWS, achieving 27% early adoption and resolving key pain points. Built a self-service migration and analytics tool driving digital transformation. Implemented analytics, STP reconciliation, and Broadcast Messaging. Delivered insights via Power BI and analytics endpoints.

Owned end-to-end delivery of Accounting & Payroll and Personal Cashflow products, integrating analytics and compliance. Translated business needs into user stories, cut escalations by 13%, and launched a SaaS BI product boosting conversions by 17.7%. Enhanced UX using customer feedback and managed multiple roles to ensure smooth delivery across diverse projects.

Led a four-member QA team to ensure ATO compliance and cut test setup times by 75% using SSMS and Trello workflows. Analyzed 23+ tax forms for legislative compliance, improving lodgement accuracy. Enhanced validation parsing with Excel and migrated project workflows from TFS to Jira. Transitioned SBR credentials from AUSKEY to Machine Credential per ATO standards.

Conducted manual and compliance testing on 18+ tax return forms, ensuring ATO adherence and accurate SBR submissions. Standardised forms by removing non-essential elements and adding dynamic data fields. Led technical writing with Adobe RoboHelp to create in-product help, validation, and contextual documentation, improving tax processing and user support.

Led 2nd-level technical support for Partners and Enterprise clients, reducing escalations and boosting satisfaction. Created documentation, videos, and webinars to fast-track onboarding and collaborated with QA to resolve complex issues.

Provided technical support for Accounting, Payroll, and POS applications across various platforms, ensuring smooth functionality. Authored knowledge base articles and internal documentation to improve support efficiency.

Studied core concepts in business and information systems. Gained knowledge in areas relevant to technology application in a business context.

Completed a Bachelor's degree with Honours focusing on Electrical and Electronics Engineering. Developed skills in circuit design, power systems, and electronic devices.