Open to opportunities

Jamaiel Calingo

@jamaielcalingo

Product management professional with 4 years in product management, 10 years in software and QA, CSPO certified, skilled in B2B SaaS.

Australia

Message

What I'm looking for

Seeking a product management role in B2B SaaS, cloud migration, or digital platforms where I can lead end-to-end product lifecycles, drive digital transformation, and deliver customer value. I value collaborative, Agile-focused environments that encourage innovation, strategic vision, and cross-functional teamwork.

I am a product management professional with 4 years of product management experience and over 10 years in software development and quality assurance, including 7 years in leadership and senior roles. I have led B2B SaaS products, cloud migrations, and digital transformation initiatives across Australia and New Zealand, directing end-to-end product lifecycles from ideation to delivery and continuous improvement.

My background includes managing cross-functional teams, collaborating with executives, and safeguarding revenue through compliance-focused and client-led enhancements. I bring strong skills in stakeholder engagement, requirements gathering, and data-driven decision-making, with expertise in Agile and Scrum practices as a Certified Scrum Product Owner (CSPO).

Earlier in my career, I advanced from technical support to quality assurance leadership, building expertise in process improvement, automation, and regulatory compliance. These experiences developed my problem-solving, analytical, and collaborative abilities while strengthening my communication skills with both technical and non-technical stakeholders.

I am passionate about product strategy, customer engagement, and delivering solutions that maximise business growth and customer value. My interests include driving digital transformation, leveraging emerging tools such as AI-assisted productivity, and creating meaningful user experiences through research, testing, and design.

Experience

Work history, roles, and key accomplishments

Current

Product Manager/Product Owner

Current

Reckon Limited

Jan 2022 - Present (3 years 8 months)

Led B2B SaaS products across web, cloud, and desktop platforms in Australia and New Zealand, driving digital transformation and end-to-end lifecycle delivery. Achieved 27% early adoption in migrating 20,000+ users, safeguarded 60–65% of revenue, and partnered with cross-functional teams and senior leadership to deliver compliance-focused, customer-driven enhancements.

Communication Skills Product Management Product Roadmapping Product Development Product Ownership SaaS Prioritization Stakeholder Engagement GTM Strategies Cross Functional Collaboration Analytical Thinking Data Analysis

Senior Quality Assurance Analyst

Reckon APS

Jan 2019 - Dec 2021 (2 years 11 months)

Senior QA Analyst leading Tax module testing in the Practice Management suite. Managed a team of 4, optimized QA processes, implemented automation with Tosca and SQL, improved test efficiency by 25%, ensured ATO compliance, and collaborated cross-functionally to enhance product quality and user experience.

QA SSM Team Leadership QA Processes

Quality Assurance Analyst

Reckon APS

Feb 2016 - Dec 2018 (2 years 10 months)

QA Analyst executing manual and compliance testing for Tax Manager modules, ensuring ATO regulatory adherence. Streamlined QA workflows, enhanced automation with Excel and Adobe tools, maintained environments, authored documentation, and supported development and user support teams to improve efficiency and accuracy.

QA Manual Testing Regulatory Compliance Technical Documentation

Senior Technical Support Representative

Reckon

Jun 2014 - Jan 2016 (1 year 7 months)

Senior Technical Support Representative providing advanced support for Accounting, Payroll, and POS applications across Desktop, Hosted, Mobile, and Cloud platforms. Delivered 2nd-level support with 90% first-call resolution, authored user resources, facilitated onboarding, and represented the company at conferences to drive adoption and satisfaction.

Technical Support Customer Satisfaction Documentation Collaboration QA

Technical Support Representative

Reckon

Jul 2010 - Jun 2014 (3 years 11 months)

Technical Support Representative providing frontline support for Accounting, Payroll, and POS software across Desktop, Hosted, Mobile, and Cloud platforms. Delivered 90% first-call resolution, authored knowledge articles, resolved issues proactively, and ensured high customer satisfaction through effective problem-solving and support.

Technical Support Payroll Software Knowledge Base Documentation

Education

Degrees, certifications, and relevant coursework

Australian Catholic University

Diploma, Business Information Systems

Studied core concepts in business and information systems. Gained knowledge in areas relevant to technology application in a business context.

Northumbria University

Bachelor of Engineering (Hons.), Electrical and Electronics

Completed a Bachelor's degree with Honours focusing on Electrical and Electronics Engineering. Developed skills in circuit design, power systems, and electronic devices.