Open to opportunities

Jamaiel Calingo

@jamaielcalingo

CSPO-certified Product Manager with 4+ years in SaaS & legacy financial products, driving adoption, analytics, migrations, and digital transformation.

Australia

Message

What I'm looking for

I am looking for a Product Management role where I can lead end-to-end product initiatives, drive digital transformation, and deliver user-focused solutions. I seek opportunities to work cross-functionally, mentor teams, and contribute to innovative SaaS or cloud-based products that create measurable impact for the business and customers.

I am a hands-on Product Management professional with 4+ years of experience delivering SaaS and legacy financial products, supported by nearly a decade in software development and QA. I have led end-to-end product lifecycles, including platform migrations, self-service portals, analytics tools, and compliance-driven features, consistently improving adoption, efficiency, and user experience.

Certified as a Scrum Product Owner (CSPO), I am skilled in Agile delivery, cross-functional collaboration, stakeholder engagement, and data-driven decision-making using SQL, Power BI, Looker, Snowflake, and AWS. My background spans Desktop, Cloud, Hosted, and SaaS applications, allowing me to bridge technical and business perspectives effectively.

I am passionate about driving digital transformation, mentoring teams, and creating user-focused solutions that solve real-world problems. Outside of work, I enjoy exploring technology trends, improving processes, and applying innovative approaches to product development and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

Reckon Limited

Jul 2024 - Present (1 year 1 month)

Associate Product Manager leading strategy and delivery across Accounting, Payroll, POS, and Cashflow platforms (Desktop, Cloud, SaaS). Built self-service migration and analytics tools, directed 20,000+ user migrations, improved adoption and efficiency, drove compliance initiatives, and collaborated cross-functionally to deliver user-focused, data-driven solutions.

Communication Skills Product Management Product Roadmapping Product Development Product Ownership SaaS Prioritization Stakeholder Engagement GTM Strategies Cross Functional Collaboration Analytical Thinking Data Analysis

Product Owner

Reckon Limited

Jan 2022 - Jun 2024 (2 years 5 months)

Product Owner delivering Accounting, Payroll, and Data Visualisation products across Desktop, Hosted, Cloud, and SaaS. Led end-to-end product lifecycle, launched analytics tools, improved user adoption (23% conversion), drove compliance updates (STP Phase 2, MFA, API upgrades), and collaborated with cross-functional teams to align strategy with business goals.

Snowflake User Acceptance Testing PRD Documentation Product Ownership ETL Processes Business Analysis Looker Agile Scrum Cross Functional Collaboration Requirements Gathering SDLC Confluence Jira

Senior Quality Assurance Analyst

Reckon APS

Jan 2019 - Dec 2021 (2 years 11 months)

Senior QA Analyst leading Tax module testing in the Practice Management suite. Managed a team of 4, optimized QA processes, implemented automation with Tosca and SQL, improved test efficiency by 25%, ensured ATO compliance, and collaborated cross-functionally to enhance product quality and user experience.

QA SSM Team Leadership QA Processes

Quality Assurance Analyst

Reckon APS

Feb 2016 - Dec 2018 (2 years 10 months)

QA Analyst executing manual and compliance testing for Tax Manager modules, ensuring ATO regulatory adherence. Streamlined QA workflows, enhanced automation with Excel and Adobe tools, maintained environments, authored documentation, and supported development and user support teams to improve efficiency and accuracy.

QA Manual Testing Regulatory Compliance Technical Documentation

Senior Technical Support Representative

Reckon

Jun 2014 - Jan 2016 (1 year 7 months)

Senior Technical Support Representative providing advanced support for Accounting, Payroll, and POS applications across Desktop, Hosted, Mobile, and Cloud platforms. Delivered 2nd-level support with 90% first-call resolution, authored user resources, facilitated onboarding, and represented the company at conferences to drive adoption and satisfaction.

Technical Support Customer Satisfaction Documentation Collaboration QA

Technical Support Representative

Reckon

Jul 2010 - Jun 2014 (3 years 11 months)

Technical Support Representative providing frontline support for Accounting, Payroll, and POS software across Desktop, Hosted, Mobile, and Cloud platforms. Delivered 90% first-call resolution, authored knowledge articles, resolved issues proactively, and ensured high customer satisfaction through effective problem-solving and support.

Technical Support Payroll Software Knowledge Base Documentation

Education

Degrees, certifications, and relevant coursework

Australian Catholic University

Diploma, Business Information Systems

Studied core concepts in business and information systems. Gained knowledge in areas relevant to technology application in a business context.

Northumbria University

Bachelor of Engineering (Hons.), Electrical and Electronics

Completed a Bachelor's degree with Honours focusing on Electrical and Electronics Engineering. Developed skills in circuit design, power systems, and electronic devices.