At UpCover, I support Australian small businesses with insurance purchases, endorsements, cancellations, and account servicing. I analyse client requirements and validate policy data, coordinating with insurers and internal teams to resolve issues accurately.
I manage client and policy information across HubSpot, Intercom, and workflow systems. I also investigate data discrepancies and support process improvements across insurance products.
At Ditto Insurance, I managed 2,000+ clients across India, the US, Canada, the UK, and Gulf markets, supporting onboarding, documentation, and policy servicing. I recommended health insurance solutions through product comparison and consultation, and supported ₹1.5 Cr+ in business revenue through acquisition, cross-selling, and retention.
