sarah williams
@sarahwilliams1
Product Support Specialist dedicated to enhancing customer experiences.
What I'm looking for
As a Product Support Specialist at Culture Amp, I provide first-line support to customers, addressing inquiries and resolving issues related to the platform. My role ensures a seamless user experience, where I collaborate with internal teams to manage and secure customer data, acting as a gatekeeper for account access requests. I leverage my technical expertise to troubleshoot unexpected platform behaviors, contributing to continuous product improvement.
In my previous roles, I have honed my skills in customer communication and data analysis. At Evolve Vacation Rental, I communicated promptly with homeowners and utilized Salesforce to manage cases effectively. My experience at 210 Home Buyers Warranty involved managing warranty claims and providing guidance to builders and homeowners, ensuring a smooth resolution process. I am passionate about delivering personalized, Culture First experiences to users, enhancing customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Product Support Specialist
Culture Amp
Oct 2022 - Present (2 years 8 months)
Provide first-line support to customers, addressing inquiries and resolving issues related to the Culture Amp platform. Collaborate with internal teams to manage customer data and ensure a seamless user experience. Document interactions and monitor customer feedback for product enhancement.
Owner Success Associate
Evolve Vacation Rental
Jan 2022 - Aug 2022 (7 months)
Communicated with homeowners through phone, chat, and email while utilizing systems like Natterbox and Salesforce. Worked cross-functionally with departments to analyze data and track listing performance.
Claims Specialist
210 Home Buyers Warranty
Dec 2020 - Jan 2022 (1 year 1 month)
Managed warranty claims by clarifying information and communicating standards to builders and homeowners. Investigated claims and gathered necessary documentation for resolution.
Guest Experience Specialist
Sonder
Jan 2019 - Mar 2020 (1 year 2 months)
Utilized SaaS platforms to assist customers with various situations including relocations and maintenance requests. Communicated with different departments to report bugs and inaccuracies.
Technical Support Agent
24/7 Intouch (Nintendo)
Dec 2017 - Nov 2018 (11 months)
Assisted customers with technical support for Nintendo devices and online accounts. Managed product returns and replacements efficiently.
Education
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sarah hasn't added their education
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