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sarah williams

@sarahwilliams1

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Product Support Specialist dedicated to enhancing customer experiences.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a Product Support Specialist at Culture Amp, I provide first-line support to customers, addressing inquiries and resolving issues related to the platform. My role ensures a seamless user experience, where I collaborate with internal teams to manage and secure customer data, acting as a gatekeeper for account access requests. I leverage my technical expertise to troubleshoot unexpected platform behaviors, contributing to continuous product improvement.

In my previous roles, I have honed my skills in customer communication and data analysis. At Evolve Vacation Rental, I communicated promptly with homeowners and utilized Salesforce to manage cases effectively. My experience at 210 Home Buyers Warranty involved managing warranty claims and providing guidance to builders and homeowners, ensuring a smooth resolution process. I am passionate about delivering personalized, Culture First experiences to users, enhancing customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist

Current

Culture Amp

Oct 2022 - Present (3 years 8 months)

Provide first-line support to customers, addressing inquiries and resolving issues related to the Culture Amp platform. Collaborate with internal teams to manage customer data and ensure a seamless user experience. Document interactions and monitor customer feedback for product enhancement.

Customer Support Data Management Technical Troubleshooting Communication Salesforce Customer Feedback Analysis Team Collaboration

Owner Success Associate

Evolve Vacation Rental

Jan 2022 - Aug 2022 (7 months)

Communicated with homeowners through phone, chat, and email while utilizing systems like Natterbox and Salesforce. Worked cross-functionally with departments to analyze data and track listing performance.

Salesforce Data Analysis Cross Functional Collaboration Problem Solving Performance Tracking Customer Service

Claims Specialist

210 Home Buyers Warranty

Dec 2020 - Jan 2022 (1 year 1 month)

Managed warranty claims by clarifying information and communicating standards to builders and homeowners. Investigated claims and gathered necessary documentation for resolution.

Claims Management Documentation Research Problem Solving Customer Service

Guest Experience Specialist

Sonder

Jan 2019 - Mar 2020 (1 year 2 months)

Utilized SaaS platforms to assist customers with various situations including relocations and maintenance requests. Communicated with different departments to report bugs and inaccuracies.

Customer Support SaaS Platforms Task Management Communication Problem Solving Bug Reporting Invoicing Team Collaboration