sarah williamsSW
Open to opportunities

sarah williams

@sarahwilliams1

Product Support Specialist dedicated to enhancing customer experiences.

Zimbabwe

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a Product Support Specialist at Culture Amp, I provide first-line support to customers, addressing inquiries and resolving issues related to the platform. My role ensures a seamless user experience, where I collaborate with internal teams to manage and secure customer data, acting as a gatekeeper for account access requests. I leverage my technical expertise to troubleshoot unexpected platform behaviors, contributing to continuous product improvement.

In my previous roles, I have honed my skills in customer communication and data analysis. At Evolve Vacation Rental, I communicated promptly with homeowners and utilized Salesforce to manage cases effectively. My experience at 210 Home Buyers Warranty involved managing warranty claims and providing guidance to builders and homeowners, ensuring a smooth resolution process. I am passionate about delivering personalized, Culture First experiences to users, enhancing customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

CA
Current

Product Support Specialist

Culture Amp

Oct 2022 - Present (2 years 8 months)

Provide first-line support to customers, addressing inquiries and resolving issues related to the Culture Amp platform. Collaborate with internal teams to manage customer data and ensure a seamless user experience. Document interactions and monitor customer feedback for product enhancement.

Education

Degrees, certifications, and relevant coursework

sarah hasn't added their education

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Tech stack

Software and tools used professionally

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sarah williams - Product Support Specialist - Culture Amp | Himalayas