Open to opportunities

Joel DeLeon

@joeldeleon

Message

I resolve customer technical issues across phone, email, and chat support channels.

Philippines

Message

What I'm looking for

I'm looking for remote technical or customer support work where I can resolve customer issues across phone, email, and chat, manage accurate case documentation, collaborate on escalations, and contribute to customer satisfaction targets.

I've provided remote technical support at iQor, resolving device, account, and system-access issues for a global customer base across Windows and Mac environments. I manage cases through phone, email, and chat, document every interaction accurately in CRM tools, and coordinate escalations through to resolution.

Previously, I supported Booking.com customers and property partners at TTEC with bookings, account access, listing updates, and platform troubleshooting while meeting quality, handle-time, and CSAT targets. At T-Mobile, I delivered technical diagnostics support and closed plan upgrades and add-ons.

Experience

Work history, roles, and key accomplishments

CSR Tech Support / Virtual Support Representative

iQor

Jun 2024 - Jun 2026 (2 years)

Provided remote technical support via phone, email, and chat, resolving complex issues with a focus on first-contact resolution. Maintained high customer satisfaction scores and managed multiple cases, documenting interactions in CRM tools and coordinating escalations.

Technical Troubleshooting Phone Support Email Support CRM Ticketing Systems Windows Case Documentation Multitasking