Aenid Graeco Alegre
@aenidgraecoalegre
Technical support representative focused on customer service and advanced troubleshooting.
PhilippinesWhat I'm looking for
I am a technical support representative with hands-on experience providing excellent customer service and resolving technical concerns in a fast-paced environment.
At iQor in Sta. Rosa, Laguna, I performed advanced troubleshooting, guided customers through solutions, and submitted tickets for complex issues, demonstrating strong computer literacy and time management.
I hold coursework in Human Resource Management from Leon Guinto Memorial College Inc. and bring strong communication skills and a customer-first mindset to every role.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
iQor
Jan 2024 - Jul 2025 (1 year 6 months)
Provided technical support and resolved customer issues by walking through advanced troubleshooting steps and submitting tickets for complex concerns, maintaining high service standards from Jan 2024 to Jul 2025.
Education
Degrees, certifications, and relevant coursework
Leon Guinto Memorial College Inc.
Human Resource Management
2023 -
Studied Human Resource Management beginning September 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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