Open to opportunities

Joreek Dylan Agustin

@joreekdylanagustin

Message

Experienced technical support representative with strong problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a dynamic role where I can leverage my technical skills and problem-solving abilities to enhance customer satisfaction and contribute to team success.

I am an experienced technical support representative with a proven track record in resolving complex issues in a fast-paced environment. My strong problem-solving skills and technical expertise have allowed me to effectively assist diverse users, ensuring their concerns are addressed promptly and efficiently.

During my tenure at iQor, I handled inbound and outbound calls, assisting customers with service concerns related to billing, data plans, and connectivity issues. I meticulously documented customer interactions, maintaining comprehensive records for future reference. My ability to communicate effectively and work collaboratively with team members has been key to my success in providing exceptional customer service.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

iQor - RMS Collect phils, Inc.

Dec 2022 - Mar 2025 (2 years 3 months)

Handled inbound and outbound calls for customers, assisting with service concerns including billing, data plans, account access, and connectivity issues. Resolved technical problems related to mobile device setup, signal interruptions, SIM card errors, and plan activation using internal diagnostic tools.

Customer Service Technical Troubleshooting Communication Problem Solving Data Plans Account Management Billing Diagnostics

Education

Degrees, certifications, and relevant coursework

Paliparan 2 Integrated High School

Senior High School Diploma, Accountancy, Business and Management

Completed the Accountancy, Business, and Management (ABM) strand, gaining foundational knowledge in business principles, accounting, and management. Developed critical thinking and analytical skills essential for various professional fields.

Bulihan Integrated High School

Junior High School Diploma, General Studies

Completed the Junior High School curriculum, building a strong academic foundation across various subjects. Participated in activities that fostered teamwork and communication skills.