Joreek Dylan Agustin
@joreekdylanagustin
Experienced technical support representative with strong problem-solving skills.
What I'm looking for
I am an experienced technical support representative with a proven track record in resolving complex issues in a fast-paced environment. My strong problem-solving skills and technical expertise have allowed me to effectively assist diverse users, ensuring their concerns are addressed promptly and efficiently.
During my tenure at iQor, I handled inbound and outbound calls, assisting customers with service concerns related to billing, data plans, and connectivity issues. I meticulously documented customer interactions, maintaining comprehensive records for future reference. My ability to communicate effectively and work collaboratively with team members has been key to my success in providing exceptional customer service.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
iQor - RMS Collect phils, Inc.
Dec 2022 - Mar 2025 (2 years 3 months)
Handled inbound and outbound calls for customers, assisting with service concerns including billing, data plans, account access, and connectivity issues. Resolved technical problems related to mobile device setup, signal interruptions, SIM card errors, and plan activation using internal diagnostic tools.
Education
Degrees, certifications, and relevant coursework
Paliparan 2 Integrated High School
Senior High School Diploma, Accountancy, Business and Management
Completed the Accountancy, Business, and Management (ABM) strand, gaining foundational knowledge in business principles, accounting, and management. Developed critical thinking and analytical skills essential for various professional fields.
Bulihan Integrated High School
Junior High School Diploma, General Studies
Completed the Junior High School curriculum, building a strong academic foundation across various subjects. Participated in activities that fostered teamwork and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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