Al Patrick Espinosa
@alpatrickespinosa
Dedicated technical support representative with strong customer service skills.
What I'm looking for
I am a motivated professional with a background in customer service and technical support. My experience at Qualfon and Alorica has equipped me with the skills to effectively assist customers and resolve technical issues. I thrive in fast-paced environments and enjoy the challenge of meeting customer needs.
Throughout my career, I have developed strong communication skills, allowing me to connect with clients in English, Tagalog, and Cebuano. I am adaptable and work well under pressure, always aiming to provide the best service possible. I am eager to contribute my talents to a progressive company that values growth and advancement.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Alorica
Mar 2022 - Apr 2024 (2 years 1 month)
Delivered technical support to customers, troubleshooting issues and providing solutions. Enhanced technical knowledge and improved customer satisfaction through effective communication.
Customer Service Representative
Qualfon
Jun 2020 - Jan 2022 (1 year 7 months)
Provided exceptional customer service by addressing inquiries and resolving issues for clients. Developed strong communication skills while assisting customers in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Rizwoods Colleges
Senior High School, General Academic Strand
2017 - 2019
Don Vicente Rama National High School
Junior High School, Junior High School
2012 - 2015
Mambaling Elementary School
Elementary School, Elementary School
2008 - 2012
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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