phillen abang
@phillenabang
Customer service and technical support professional skilled in troubleshooting and data entry.
PhilippinesWhat I'm looking for
I am a customer service and technical support professional with hands-on experience troubleshooting hardware, software and network issues, and managing support actions through ticketing systems.
Across roles from 2021–2025 I responded to inquiries via email, chat and phone, followed up to ensure issues were resolved, assisted customers with product selection and handled ordering functions while maintaining high standards of service.
I bring strong attention to detail, efficient task management, CRM and data entry experience, proficiency with Microsoft tools and a collaborative mindset focused on delivering positive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PHILLEN ABANG
Jan 2023 - Jan 2025 (2 years)
Provided multi-channel customer support (email, chat, calls), followed up on resolved issues to maintain high satisfaction, and assisted customers with product selection and ordering functions.
Technical Support Representative
PHILLEN ABANG
Jan 2021 - Jan 2023 (2 years)
Managed support tickets to diagnose and troubleshoot hardware, software and network issues, researched solutions, and provided technical assistance over the phone.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Chemical Engineering
Completed a Bachelor of Science in Chemical Engineering with coursework and training relevant to engineering principles and problem solving.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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