Open to opportunities

gen arceo

@genarceo

Message

Dedicated technical support representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow my technical skills while providing excellent customer service in a supportive team environment.

As a Technical Support Representative at SupportNinja Inc, I excel in communicating with clients and assisting their corporate IT staff with remote troubleshooting. My role involves creating and maintaining support cases, ensuring client satisfaction through meticulous documentation and attention to detail.

Previously, I worked as a Customer Service Representative, where I moderated customer interactions and addressed account and transaction concerns. My experience at iQor further honed my skills in voice and chat support, allowing me to assist customers with billing, service usage, and technical troubleshooting.

With a Bachelor of Science in Computer Science from Holy Angel University, I possess a solid foundation in technology and problem-solving. I am eager to leverage my skills in a dynamic environment that values collaboration and continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

SupportNinja Inc

Dec 2022 - Present (2 years 7 months)

Communicated with clients via phone and email, assisting corporate IT staff with remote troubleshooting. Created, maintained, and provided close support for cases with attention to client alignment and satisfaction.

Customer Support Technical Support Troubleshooting Client Communication Documentation Logistics Management

Customer Service Representative

SupportNinja Inc.

Feb 2021 - Nov 2022 (1 year 9 months)

Worked as a full-time moderator, assisting customers regarding their account and transaction concerns. Provided comprehensive support to ensure customer satisfaction.

Customer Service Account Management Problem Solving

Customer Care Representative

iQor - Clark

Feb 2017 - Jan 2021 (3 years 11 months)

Worked in voice and chat support across different LOBs including customer care, international services, and retention. Assisted customers with billing inquiries, service usage, plans, and technical troubleshooting.

Chat Support Customer Care Technical Troubleshooting Billing

Home-Based Encoder/Transcriptionist

CALLREVU (CyberCity)

Jan 2014 - Oct 2016 (2 years 9 months)

Worked as a part-time encoder of customer information. Responsible for accurate data entry and transcription tasks.

Data Entry Transcription Information Encoding Data Management

Office Staff

PRIVATE SCHOOL

Jan 2009 - Dec 2013 (4 years 11 months)

Responsible for banking, payroll, and managing the school's expenses. In charge of encoding various documents and papers.

Banking Payroll Expense Management Document Encoding Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science, Computer Science

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained knowledge in various aspects of computer systems and software development.