Open to opportunities

Joel Calland

@joelcalland

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Senior IT project and CRM specialist driving application efficiency.

United States

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What I'm looking for

I seek a role where I can lead business application administration, drive application migrations and optimizations, collaborate cross-functionally, and deliver measurable cost and efficiency improvements.

I am a senior IT project and business systems specialist with deep experience administering CRM and internal business applications, leading migrations, and optimizing Atlassian and Salesforce ecosystems. I have driven measurable savings and efficiency gains—most notably a $150k licensing savings at Veson Nautical and reducing weekly report work from 10 hours to under 2 at Blue Shield of California.

I combine technical writing, vendor negotiation, and application administration skills to support cross-functional teams and improve SDLC processes. I build and maintain documentation and knowledge bases, lead business requirements and vendor selection efforts, and implement practical application solutions that replace legacy systems.

Experience

Work history, roles, and key accomplishments

Senior Business Systems Analyst

Veson Nautical

Nov 2022 - Nov 2025 (3 years)

Primary administrator for 30+ internal business applications and the Atlassian Suite; led two major Jira/JSM instance and data migrations and drove an Atlassian licensing review that saved $150k over two years.

Atlassian JIRA Confluence Vendor Management Data Migration Knowledge Management MS Teams

Senior Technical Writer

Magellan Health

Feb 2022 - Nov 2022 (9 months)

Senior content creator for Medi-Cal Rx administration, producing alerts, FAQs, guides, and DHCS forms while collaborating with state staff and recommending IT solutions to replace legacy document management.

Technical Writing Content Creation Microsoft Word Regulatory Compliance Snagit

Senior Business Analyst

Blue Shield of California

Apr 2021 - Feb 2022 (10 months)

Contract consultant for Product Implementation Team; implemented Smartsheet and Power BI solutions replacing Excel tools and reduced weekly report update time from 10 hours to under 2.

Smartsheet Power BI Business Analysis Process Improvement SharePoint

Business Analyst / Technical Writer

Covered California

Oct 2017 - Apr 2021 (3 years 6 months)

Led testing, documentation, and research for CCU; authored Salesforce documentation and Azure-consumable requirements, extending software release awareness from 2 weeks to over 2 months.

Technical Writing Salesforce Azure Requirements Gathering Testing Knowledge Management

CRM Manager

University of California, Davis

Jun 2016 - May 2017 (11 months)

Managed Undergraduate Admissions CRM (Hobsons), led vendor negotiations and customizations, and ran a communications campaign that achieved record enrollment among first-generation and underrepresented students.

CRM Administration Hobsons Campaign Management Vendor Management Communication Enrollment Strategy Data Driven Marketing Stakeholder Engagement

Business Analyst

Golden 1 Credit Union

Jun 2014 - May 2016 (1 year 11 months)

Principal IT Analyst for Member Service Contact Center; led Salesforce implementation activities (RFP, requirements, vendor selection) and deployed SurveyMonkey, chat, and texting support solutions.

Salesforce RFP Requirements Gathering Vendor Selection Project Management Support Channels Reporting

CRM Administrator

Sony Online Entertainment

Apr 2003 - Aug 2009 (6 years 4 months)

Administrator and SME for Oracle RightNow CRM supporting Technical Support; co-led implementation, rebuilt knowledgebase with embedded tutorials, and worked with vendor on service and analytics customizations.

Oracle RightNow CRM Administration Process Mapping Visio Content Creation