Open to opportunities

Michael Boucher

@michaelboucher

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Results-driven Senior Business Systems Analyst with over 10 years experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, with opportunities for career growth and the ability to leverage technology for process improvement.

I am a Senior Business Systems Analyst with over 10 years of experience in IT project management and application administration. My career has been dedicated to streamlining operations and enhancing productivity through the optimization of enterprise collaboration tools. I have a proven track record of leading global system rollouts and implementing cost reduction strategies that drive business success.

At Zendesk, I led the global administration and optimization of Jira and Confluence, significantly improving operational efficiency through automation and integrations. My efforts in developing custom workflows and enhancing feature sets have fostered cross-functional collaboration and reduced incident response times. I am passionate about leveraging technology to drive process efficiency and am committed to mentoring teams to enhance their capabilities.

Experience

Work history, roles, and key accomplishments

Senior Business Systems Analyst

Zendesk

Oct 2021 - Mar 2025 (3 years 5 months)

Led the global administration and optimization of Jira and Confluence, streamlining workflows and enhancing operational efficiency through automation and integrations. Managed and optimized Google Workspace, Slack, Asana, Zoom, and Smartsheet, enhancing enterprise-wide collaboration and increasing productivity across teams.

Jira Confluence Google Workspace Slack Asana Zoom Smartsheet Workflow Automation

Senior IT Business Analyst

Samsonite

Mar 2016 - Jan 2021 (4 years 10 months)

Led the global rollout of Jira across four regions for 800+ users, increasing visibility in change management and reducing time spent on task follow-ups. Optimized IT budget, reducing application vendor costs significantly through in-house administration and strategic vendor negotiations.

Jira IT Budget Optimization Digital Transformation Change Management Project Management

Business Systems Analyst

Retail Solutions Inc.

Sep 2011 - May 2014 (2 years 8 months)

Managed complex data flows from multiple trading partners, ensuring data accuracy and optimizing batch processing. Developed automated data validation processes, reducing errors and enhancing operational efficiency for business users.

Data Management SQL Batch Processing Data Validation System Monitoring Oracle Microsoft SQL Server Vertica

Financial Analyst

CVS Caremark

Jan 2005 - Sep 2011 (6 years 8 months)

Conducted in-depth financial analysis and reporting to support strategic decision-making. Streamlined financial processes by developing data-driven solutions, enhancing department efficiency through improved database management and financial modeling.

Financial Analysis Reporting Excel Database Management Financial Modeling Cost Control

Education

Degrees, certifications, and relevant coursework

Rhode Island College

Bachelor of Science, Operations Management

2006 - 2010

Bachelor of Science in Operations Management, focusing on optimizing business processes and enhancing operational efficiency. Developed skills in project management, data analysis, and strategic decision-making.