Open to opportunities

Jodie Gilligan

@jodiegilligan

Customer service advisor offering empathetic communication, problem-solving, and conflict resolution to enhance customer satisfaction.

United Kingdom

Message

What I'm looking for

I’m looking for an opportunity to display and expand my skills in a working environment, using my customer experience, empathy, clear communication, and problem-solving to keep people comfortable, supported, and satisfied.

I’m a driven customer services advisor with a natural talent for connecting with people, bringing strong communication and active listening to every interaction. I focus on customer satisfaction by resolving issues calmly, anticipating needs, and handling problems with resilience in a fast-paced environment.

Through my support worker role, I strengthened my patience, empathy, and person-centred care—learning to work calmly in challenging situations, build trust, and maintain professionalism. I’m now looking to expand my skills further by delivering attentive, responsive service that fosters loyalty.

Experience

Work history, roles, and key accomplishments

Customer Services Advisor

Asda

Delivered customer-focused service in a fast-paced supermarket environment by using strong communication, teamwork, and active listening to keep customers calm and satisfied. Managed problem-solving and time-sensitive tasks, including money handling and anticipating customer needs.

Customer Service Active Listening Conflict Resolution Problem Solving Time Management Teamwork Customer Communications Resilience