Harvinder Singh

Managed and resolved customer queries, focusing on delivering exceptional service while working remotely. Proactively reached out to customers to confirm issue resolution and ensure 100% satisfaction, maintaining high standards of customer care.

Contributed to store success by providing exceptional customer service and assisting with various operational tasks. Responsibilities included customer engagement, product knowledge, stock management, and cash handling.

Assisted vulnerable customers in understanding their energy bills and identified ways to reduce their energy costs. Demonstrated excellent communication and customer service skills, building strong relationships with customers.

Worked in a fast-paced call centre environment, handling inbound and outbound calls to retain customers considering leaving O2. Utilized excellent communication and negotiation skills to build rapport and identify customer needs.

Handled inbound calls from customers, providing expert advice and assistance on a wide range of banking products and services. Maintained high accuracy in processing transactions and consistently met performance targets.

Worked in a fast-paced environment, performing tasks to ensure efficient and accurate processing of incoming and outgoing stock. Maintained a clean and organized warehouse, adhering to safety procedures.

Provided excellent customer advice, greeting customers and assisting with their shopping needs. Operated the cash register, processed transactions accurately, and maintained a clean and organized store.

Prepared and packed items for transport, ensuring they were properly secured and labelled. Assisted with the assembly and disassembly of furniture, communicating with customers to address their needs.

Greeted customers and provided excellent customer service, managing inventory including ordering and restocking products. Ensured the store was well-stocked and organized, gaining valuable experience in compliance.

Grade: Maths (4), English (3), Physics (3), Chemistry (4), Geography (D), ICT (B)

Activities and societies: N/A

Achieved strong results in core subjects including Maths (4), English (3), and Physics (3). Demonstrated proficiency in Chemistry (4), Geography (D), and ICT (B).