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Giovanni Benavides

@giovannibenavides

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I’m a Project Manager who leads cross-functional teams to deliver client-ready campaigns.

Costa Rica

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What I'm looking for

I’m looking for a project-driven role where I can lead cross-functional teams, use Jira- and Salesforce-based tracking, and manage stakeholders to deliver client-ready work on time—supported by clear communication, discipline, and continuous improvement.

I’m an experienced Project Manager with a track record leading cross-functional teams of 15 and managing high-profile client campaigns at Amazon and Gamefam. I deliver multi-disciplinary projects aligned with client expectations, using structured communication and Jira-based tracking to keep stakeholders satisfied.

Across roles, I’ve balanced strict internal policies with customer-facing realities, coordinated cross-team efforts to ensure consistent service delivery, and resolved complex issues under pressure. I bring strong stakeholder management, Agile methodologies, conflict resolution, and task prioritization—plus a clear organizational discipline to support seamless IT service delivery and contract compliance.

Experience

Work history, roles, and key accomplishments

Fraud and Risk Operations

Amazon

Jan 2025 - Mar 2026 (1 year 2 months)

Managed sensitive fraud and risk cases using calm, structured communication to resolve complex issues while maintaining compliance and customer trust. Coordinated cross-team efforts to ensure consistent service delivery, escalation transparency, and effective risk mitigation.

& Compliance Case Management Escalation Management Problem Solving Prioritization Service Delivery

Project Manager / Producer

Gamefam

May 2023 - Nov 2024 (1 year 6 months)

Led and mentored a cross-functional team of 15, driving delivery through regular 1:1s, targeted feedback, and tailored support. Served as primary liaison between internal teams and external brand partners, managing expectations, resolving conflicts, and adjusting scope and risks via weekly stakeholder syncs.

Project Management Team Leadership Stakeholder Management Conflict Resolution Agile Practices Risk Mitigation

Campaign Execution Manager

Amazon

Jul 2022 - May 2023 (10 months)

Served as primary contact for global clients (including Sony Pictures, Universal Studios, and Warner Bros), ensuring seamless communication and client satisfaction. Managed campaign deliverable execution against contractual commitments using structured stakeholder updates, Salesforce tracking, and timely escalations to protect service quality.

Campaign Delivery Client Management Contract Compliance Escalation Handling SLA Management Salesforce Project Tracking Status Reporting Cross Functional Collaboration

Visual Designer

Amazon

Oct 2018 - Jul 2022 (3 years 9 months)

Delivered customer-facing campaign assets aligned to business objectives and strict timelines, ensuring timely and quality execution. Coordinated with marketing, operations, and product teams to clarify scope, improve design consistency, and enhance customer experience quality through cross-team collaboration.

Visual Design Cross Functional Collaboration Scoping Design Consistency Customer Experience Continuous Improvement

Customer Service Advisor

Amazon Spain

Jun 2017 - Oct 2018 (1 year 4 months)

Provided high-quality customer support by handling complex escalations and troubleshooting in a fast-paced environment. Maintained organized case management to ensure timely resolutions and adherence to service standards and compliance requirements.

Customer Support Escalation Handling Troubleshooting Case Management Communication Skills Problem Solving Service standards & Compliance