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Rebeca Guevara

@rebecaguevara

Technical Project Manager at IDS / WALMART who led Walmart Marketplace implementation in Costa Rica and Guatemala.

At IDS / WALMART, I lead technology and digital transformation initiatives for e-commerce and digital platforms. I led the implementation of Walmart Marketplace in Costa Rica and Guatemala, integrating third-party sellers into the e-commerce ecosystem.

At JUPEMA, I led the Digital Services function across customer interaction channels, focusing on service quality, operational continuity, and customer experience. I’ve also worked on customer journeys, service transformation, and business analytics, connecting customer insights and operational data to improvement opportunities.

Experience

Work history, roles, and key accomplishments

Current

Technical Project Manager

Current

IDS / Walmart

May 2025 - Present (1 year 5 months)

Lead technology and digital transformation initiatives for e-commerce and digital platforms, coordinating interdisciplinary teams across Product, Technology, Engineering, Operations, Finance, and Business.

Digital Transformation Ecommerce Program Management Stakeholder Management UAT Change Management AI Enabled Process Improvement Agile Delivery

Strategy and Project Administrator

Universidad Fidélitas

Jan 2024 - Apr 2025 (1 year 3 months)

Led end-to-end planning and execution of digital initiatives, coordinating multidisciplinary teams and translating business and customer needs into user stories and acceptance criteria.

Project Management Digital Transformation Stakeholder Management UAT Change Management AI Enabled Process Improvement

Project and User Experience Administrator

Correos de Costa Rica

Dec 2022 - Dec 2023 (1 year)

Coordinated initiatives related to Customer Experience, User Experience, Business Analytics, and service transformation, using customer insights and operational data to identify improvement opportunities.

Customer Experience User Experience Business Analytics Service Design Business Intelligence Process Optimization Stakeholder Management

Digital Services Manager

Junta de Pensiones y Jubilaciones del Magisterio Nacional (J

Jan 2014 - Nov 2022 (8 years 10 months)

Led the Digital Services function and managed multiple customer interaction channels, including telephone services, WhatsApp, email, and website, focusing on service quality and customer experience.

Customer Experience Omnichannel Strategy Service Management Root Cause Analysis Process Optimization Vendor Management Digital Transformation