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Jobu Sebaztian

@jobusebaztian

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Customer Service Agent in aviation, delivering passenger support and airport operations excellence.

India

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What I'm looking for

I’m looking for a responsible role in aviation/airport services where I can apply my customer service, communication, and operational expertise, while contributing to the organization’s success and growth.

I’m a Customer Service Agent with experience in the aviation and airport services industry, focused on delivering high-quality passenger support. At Speedwing Services (January 2024 – January 2026), I assisted passengers with check-in and boarding procedures, resolved inquiries, and maintained professional communication with passengers and colleagues.

I coordinate with airport operations teams to support smooth day-to-day operations while ensuring compliance with airport safety and security procedures. Backed by a Diploma in International Airline and Travel Management from AHR Aviation Academy, Kochi, I bring strong communication, teamwork, and time management to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Speedwing Services

Jan 2024 - Jan 2026 (2 years)

Assisted passengers with check-in and boarding procedures and provided high-quality customer service while resolving inquiries. Coordinated with airport operations teams and ensured compliance with airport safety and security procedures through professional communication.

Customer Service Airport Operations Communication Skills Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

National Institute of Open Schooling (NIOS)

Plus Two (Higher Secondary), Higher Secondary Education

Completed Higher Secondary (Plus Two) through NIOS in 2020.

St. Aloysius High School

SSLC (Secondary School Leaving Certificate), Secondary Education

Completed SSLC at St. Aloysius High School in 2017.

AHR Aviation Academy

Diploma, International Airline and Travel Management

Completed a Diploma in International Airline and Travel Management at AHR Aviation Academy in Kochi. Built knowledge relevant to airline and travel operations.