SAJITH ARIL

I’m a results-oriented Customer Service Professional with over 2 years of experience in airport operations, passenger services, and frontline customer support at Mumbai International Airport. I focus on delivering service excellence through strong communication, problem-solving, and multitasking in fast-paced environments.

In my Customer Service Executive role (2022–2024) at BWFS, Mumbai, India, I assisted more than 300 passengers daily across check-in, boarding, arrivals, and departures. I managed customer relationship activities (CRM), handled complaints and escalations, and supported passengers during flight delays, cancellations, and operational disruptions.

I coordinated with airline staff, security teams, immigration authorities, and ground operations personnel while maintaining strict compliance with airline procedures, airport regulations, safety standards, and security requirements. I also supported VIP passengers, unaccompanied minors, elderly travelers, and passengers with reduced mobility (PRM), while managing lost-and-found cases and maintaining accurate operational documentation with zero discrepancies.

Alongside airport operations, I’ve built customer-facing experience in digital marketing as a Freelance Digital Marketing Executive (2024–2025) with Artlab, Kerala, India—supporting client communications, lead generation initiatives, and performance reporting to improve satisfaction and retention.