kc chatterjee

I’m a customer-focused aviation professional with 4+ years of experience in airline ground operations and passenger handling at IndiGo Airlines. I manage check-in, boarding, and arrival operations for 150+ passengers per shift, keeping travel experiences smooth in fast-paced airport environments.

I bring strong safety and security discipline, maintaining strict compliance with DGCA safety, security, and operational procedures. I resolve passenger escalations and service concerns efficiently while coordinating with flight crew, security, and ground operations teams to support on-time departures.

I also support passengers with reduced mobility (PRM) and special service requests, ensuring the right assistance is delivered with care. During high-traffic periods, I lead operations to improve turnaround efficiency and workflow management.

I’m proud of my results—100% DGCA compliance, improved team operational efficiency during peak hours, and consistently strong customer satisfaction through effective passenger handling. I maintain professional grooming and airline brand standards at all times.