Rutuja Pople

I would like to contribute to the service industry in a position where I can utilize my skills at its best. I’m passionate about customer service, and I enjoy creating innovative solutions that keep customers committed to a brand and coming back.

In my role as a Customer Service Executive at Air India (AIASL), I managed check-in counters, boarding gates, arrivals, transfer desks, and passenger services. I verified travel documents, visas, and regulatory compliance, and I supported VIP, special assistance, pet travel, and transit passengers while coordinating with multiple teams to ensure smooth airport operations.

I’ve also built experience through an Air India apprenticeship supporting airport operations and customer service activities. Beyond aviation, I handled accounts, billing, bookkeeping, cash management, and reporting as an Accountant at Fitness Plus Gym, and I managed records and administrative support as a Junior Clerk at Infomed Pharma—giving me strong accuracy and responsibility. Alongside this, I bring a solid foundation with Excel and Windows, and certifications including AutoCAD, SketchUp & V-Ray, Tally ERP 9 & Tally Prime, COPA, and English typewriting (30 WPM), while staying reliable, communicative, and open to new ideas.