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Eden Peace Ramales

@edenpeaceramales

General Virtual Assistant with customer service experience at Tracfone Wireless, supporting organized records, inboxes, and schedules.

Philippines

Message

What I'm looking for

I'm open to flexible remote work with international clients across different time zones.

As a General Virtual Assistant, I supported day-to-day administrative tasks, updated spreadsheets, organized correspondence, and helped coordinate calendars and follow-ups.

At Tracfone Wireless, I handled customer inquiries and account concerns, reviewed details, and documented interactions according to company procedures.

At Silliman University, I assisted with social media support for school activities, preparing content and promotional materials with Canva. I use Google Workspace, Microsoft Office, Trello, and other productivity tools to support remote work.

Experience

Work history, roles, and key accomplishments

General Virtual Assistant

Administrative Support

Assisted with day-to-day administrative tasks, data entry, email management, calendar coordination, internet research, document preparation, and file organization. Supported social media tasks and professional communication.

Data Entry Email Management Calendar Coordination Internet Research Documentation Preparation Spreadsheet Management File Management Social Media Support Google Workspace Microsoft Office Canva Trello AI productivity tools Calendar Management AI Tools

Customer Service Representative

Tracfone Wireless

Handled customer inquiries and account concerns, provided accurate information, and resolved issues per company procedures. Updated records and managed multiple requests in a fast-paced environment.

Customer Service Client Communication Problem Solving Documentation Multitasking Service Coordination Communication Skills Data Handling

Social Media and Content Support

Silliman University

Assisted with social media tasks for school activities, including content preparation, promotional materials, and event information organization. Collaborated with students to support school communications.

Social Media Management Content Creation Canva Caption Writing Visual Design Collaboration