At Qualtrics, I managed the full renewal cycle for 50–100 enterprise accounts per quarter, each with $100K+ ARR, including contract restructures and executions.
I maintained a CRM error rate below 2% and supported 90–95% forecast accuracy by preparing and validating quotes and contract data. I also led the “Top 30 Renewals” initiative, sharing weekly pipeline insights with the CFO and executive leadership.
I worked with Sales, Legal, Finance, and Security Operations to resolve contract roadblocks, and handled high-priority billing and contract escalations. I also developed and deployed AI-driven support tools to streamline ticket workflows across 50+ representatives.
Earlier, at Quala, I aligned product formulations with end-user feedback and consumer demand, partnered with interdisciplinary teams to optimize workflows, and trained team members on new software tools. I also completed a Cybersecurity Bootcamp and earned the Cisco Certified Support Technician - Cybersecurity certification.
