Open to opportunities

Joan Odingo

@joanodingo

Message

Customer-focused front office professional delivering efficient, empathetic service and problem resolution.

Kenya

Message

What I'm looking for

I seek a customer-facing role where I can apply empathetic communication, efficient problem-solving, and administrative skills while continuing to learn and support organizational goals.

I am a customer-focused front office professional with hands-on experience resolving high volumes of enquiries and supporting patient care in clinical settings. I consistently deliver clear communication, empathy, and timely resolutions while maintaining organized front desk operations and accurate records.

My background includes work with educational and rehabilitation organizations where I measured and fitted prostheses, assisted with gait training, and scheduled appointments for students and patients. I am committed to continuous learning—recently completing a Certificate in Digital Customer Service—and to contributing positively to a team that values excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Front Office Assistant

Kahuho Road Academy

Sep 2024 - Oct 2024 (1 month)

Managed front desk operations and appointment scheduling, resolving 50+ daily customer inquiries by phone and coordinating 20 weekly student/parent appointments to improve service responsiveness and office organization.

Customer Service Phone Support Scheduling Records Management Communication Time Management Problem Solving

Intern

Association for the Physically Disabled of Kenya

Mar 2024 - May 2024 (2 months)

Assisted rehabilitation staff and resolved patient inquiries on prosthetic options, performed measurements for transtibial and transfemoral prostheses, and delivered gait training to enhance patient mobility and care quality.

Patient Care Prosthetic Measurement Gait Training Customer Service Communication Empathy