Open to opportunities

Lucy Wambui

@lucywambui1

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Dedicated customer service expert with a passion for hospitality.

Kenya

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What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dedicated customer service expert with extensive experience in customer service, administration, and dental assistance. My journey has equipped me with the skills to manage multiple tasks efficiently while delivering excellent patient care and high-quality service. I pride myself on my ability to build customer loyalty and resolve inquiries effectively, ensuring that each customer feels valued and respected.

Throughout my career, I have demonstrated a commitment to continuous learning and professional development. My roles have ranged from a Customer Service Representative at Metro by T-Mobile to a Receptionist and Dental Assistant at Mirage Dental. Each position has allowed me to hone my communication abilities and work collaboratively within teams, all while maintaining a focus on delivering exceptional service and support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Metro by T-Mobile, CCI

Sep 2022 - Present (2 years 9 months)

As a Customer Service Representative, I resolve customer inquiries and concerns, build loyalty through effective account management, and deliver exceptional service. I maintain accurate records and assist customers with troubleshooting issues.

Customer Service Account Management Problem Solving Communication CRM Software Order Processing Customer Support Team Collaboration Time Management

Volunteer

House of Transformation Care Foundation

Jun 2022 - Aug 2022 (2 months)

In my volunteer role, I assisted patients with personal hygiene, monitored their conditions, and ensured they received proper nutrition and medication. I provided comfort and support while reporting to nursing staff.

Patient Care Communication Teamwork Time Management

Receptionist and Dental Assistant

Mirage Dental

Apr 2020 - Sep 2021 (1 year 5 months)

As a Receptionist and Dental Assistant, I scheduled appointments, assisted patients with paperwork, and supported dental procedures. I ensured patient comfort and maintained infection control standards.

Scheduling Patient Care Dental Assistance Communication Customer Service

Customer Care Support

Smartway Call Center

Feb 2018 - Feb 2020 (2 years)

In my role at Smartway Call Center, I responded to customer inquiries across various channels, managed complaints, and ensured customer satisfaction through effective solutions and follow-up.