joan nyagah
@joannyagah
I deliver efficient front-desk, customer service, sales, and administrative support that improves client experiences.
KenyaWhat I'm looking for
I've supported patient and visitor experiences at Karen Hospital Nyeri by managing check-ins, appointments, enquiries, calls, records, and interdepartmental coordination.
At Artcaffe Market, I delivered customer service while supporting marketing activities, merchandising, product visibility, cashier operations, and customer satisfaction. My earlier attachments at Othaya Mukurweini Water Company and Othaya Farmers also built my experience in clerical support, secretarial duties, storekeeping, credit operations, and customer service.
I'm passionate about excellent service, organized administration, and helping structured workplaces deliver efficient, professional support.
Experience
Work history, roles, and key accomplishments
Receptionist
Karen Hospital Nyeri
Jan 2024 - Jan 2026 (2 years)
Welcomed patients and visitors professionally, managed front desk operations including check-ins and appointments, handled calls and communications, maintained accurate records, and supported inter-departmental coordination to enhance patient experience.
Education
Degrees, certifications, and relevant coursework
Mathenge Technical Training Institute
Diploma in Business Management, Business Management
2015 - 2017
Pursued a Diploma in Business Management, gaining knowledge in business principles and management practices.
Kiriaini Girls High School
Kenya Certificate of Secondary Education, General Education
2009 - 2012
Completed Kenya Certificate of Secondary Education (KCSE), building a strong foundation in secondary education.
Consolata Primary School
Kenya Certificate of Primary Education, Primary Education
1999 - 2008
Completed Kenya Certificate of Primary Education (KCPE), establishing foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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