Joan Maitha
@joanmaitha
Detail-oriented virtual assistant specializing in lead generation and CRM.
KenyaWhat I'm looking for
I am a detail-oriented and tech-savvy Virtual Assistant with a strong focus on lead generation, CRM management, and customer support. My expertise lies in utilizing various CRM tools such as Salesforce, HubSpot, and Zendesk to streamline workflows and enhance business efficiency. I am passionate about helping businesses generate leads and nurture client relationships effectively.
Throughout my career, I have successfully assisted in digital marketing campaigns, resulting in significant increases in online engagement and customer response times. My role as a Customer Relations Support at CJs Restaurants allowed me to handle high-volume customer inquiries, achieving a remarkable 90% first-interaction resolution rate. I thrive in dynamic environments and am committed to delivering top-tier customer service while managing administrative tasks efficiently.
Experience
Work history, roles, and key accomplishments
Customer Relations Support
CJs Restaurants
Jul 2022 - Dec 2023 (1 year 5 months)
Handled high-volume customer emails and resolved complaints with a 90% first-interaction resolution rate. Implemented a guest preference database, increasing repeat bookings by 15%. Introduced a customer feedback system, improving response rates by 40%.
Customer Relations & Marketing Specialist
Retail Industry
Apr 2021 - Jun 2022 (1 year 2 months)
Assisted in digital marketing campaigns, leading to a 15% increase in online engagement. Managed the company’s CRM system, improving customer response time by 25%. Created content for social media, resulting in a 30% increase in audience engagement.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Science, Entrepreneurship Studies
2016 - 2021
Completed a Bachelor of Science in Entrepreneurship Studies, focusing on the principles of entrepreneurship, business management, and innovation strategies.
Ajira Classes
Training Certificate, CRM Management
Completed CRM Training, gaining skills in customer relationship management tools and strategies.
Ajira Digital
Training Certificate, Data Analysis
Completed Data Analysis Management training, focusing on data interpretation and management techniques.
Intro Technology
Certificate, Computer Applications
Completed a Certificate in Computer Applications, covering essential computer skills and software applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Joan?
You can contact Joan and 90k+ other talented remote workers on Himalayas.
Message JoanFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
