Open to opportunities

Irene Mule

@irenemule

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Detail-oriented Virtual Assistant and data entry specialist who drives qualified leads and keeps CRM data accurate.

Kenya

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What I'm looking for

I’m seeking a remote position where I can leverage my administration, sales support, and lead generation strengths—maintaining accurate CRM records, supporting smooth scheduling and follow-ups, and helping teams grow through well-qualified leads.

I’m a detail-oriented Virtual Assistant and Data Entry Specialist with experience across lead generation, customer service, CRM management, and administrative support. I’ve handled prospecting and client engagement through calls, WhatsApp, and email, while ensuring schedules, handovers, and follow-ups stay on track.

Across roles in sales, banking, and customer service, I maintained accurate customer and financial records, updated CRM systems, and produced consistent reporting. I’m especially effective at using Salesforce, Trello, and Google Workspace to document activities, qualify leads, and support smooth operations in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Telemarketer & Lead Gen Asst

Realdata International

Mar 2025 - Jun 2025 (3 months)

Generated and qualified leads for Realdata’s digital services through calls, WhatsApp, and email. Scheduled demos for senior team members and maintained CRM/Trello records with consistent reporting to supervisors.

Lead Generation Prospecting CRM Trello Appointment Scheduling Reporting

Direct Sales Representative

Family Bank Limited

Sep 2021 - Jun 2024 (2 years 9 months)

Processed customer data accurately and updated CRM records while tracking financial transactions and customer documentation. Supported sales operations by managing client orders and payments and ensuring compliance with reporting requirements.

Customer Management Sales Operations & Compliance Reporting

Business Development Officer

Manoti Kenya Limited

Jan 2020 - Aug 2020 (7 months)

Managed client data accuracy in CRM systems and conducted client research to support business growth initiatives. Maintained detailed documentation, updated databases, and compiled reports to support executive decision-making.

Administrative Support Documentation Reporting Data Driven Task Support

Customer Service Team Member

Bakers Inn

Jan 2019 - Dec 2019 (11 months)

Handled customer inquiries and processed orders efficiently while organizing case files and maintaining customer data in databases. Resolved service issues promptly and ensured timely order fulfillment to support high customer satisfaction.

Customer Service Order Processing Database Management order fulfillment