J Nicolau
@jnicolau
I manage customer success, digital operations, and live events across SaaS and high-volume environments.
SpainWhat I'm looking for
At Deel, I manage a portfolio of approximately 140 SMB accounts worth USD 4M across multiple countries, guiding onboarding, adoption, payroll, compliance, and multi-country implementations. I coordinate Product, Support, and Operations teams to resolve high-impact issues and improve setup quality and scalability.
Previously at WeWork, I led the end-to-end experience for a community of 900+ members while maintaining NPS above 84, improving service processes and delivering event operations across Madrid. My background also includes exhibition production, client relationships, communications, and artwork logistics at La Plataforma.
Experience
Work history, roles, and key accomplishments
Manage a portfolio of ~140 SMB accounts (USD 4M) across multiple countries, supporting onboarding and adoption. Guide clients through complex workflows and coordinate cross-functional resolution of high-impact operational issues.
Education
Degrees, certifications, and relevant coursework
Universitat de Barcelona
Bachelor's Degree, Communication
2015 - 2020
Pursued a degree in Communication and Cultural Industries, focusing on media, culture, and communication strategies.
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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