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jimmy yoakim

@jimmyyoakim

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I resolve customer issues through technical support, scheduling, interpretation, and customer success.

Honduras

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What I'm looking for

I'm looking to apply my customer service, technical support, customer success, scheduling, and interpretation experience in a role where I can resolve complex client needs, improve the customer experience, and support team service goals.

I've supported customers across Vinali Group, Grupo Levanter, Remote Reps., Alorica, Refresh Financial, KM2, and Office Sense, handling appointments, intake coordination, interpretation, technical support, and service requests. I focus on clear communication, accurate records, and resolving complex concerns while building positive client relationships.

At Remote Reps., I served as an escalation point for software and hardware issues, analyzed customer feedback to identify service improvements, and trained customer service representatives on quality, care, and issue resolution. I bring more than 10 years of experience in customer service, customer success, troubleshooting, data entry, appointment coordination, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Appointment Scheduler

Vinali Group

Oct 2025 - Dec 2025 (2 months)

Scheduled, rescheduled, and confirmed client appointments using scheduling software. Communicated appointment details and reminders through phone, email, and SMS while maintaining accurate client records.

Appointment Scheduling Client Communication Data Entry Customer Service