Open to opportunities

Jimi Gueret

@jimigueret

Message

Customer-focused IT technician and support assistant, delivering reliable service and efficient troubleshooting.

Canada

Message

What I'm looking for

I’m looking for an IT support opportunity where I can combine strong customer service with dependable troubleshooting, documentation, and reporting, while growing toward an IT Administrative Assistant / co-pay support technician role in a supportive team.

I’m an outgoing, efficient professional with a strong customer service foundation, consistently delivering results under tight deadlines. I create internal communications and liaise with all levels of clients and staff, while staying calm and organized to handle concerns, complaints, and requests effectively.

I’ve completed IT Technician Support training (Certificat IT Technical Support, Lvl 1 and 2) and supported real patient reimbursement workflows by entering information into databases, preparing files on time, and writing/distributing emails and correspondence. I also bring administrative support experience—scheduling, reporting, and managing office supplies—and I’m now working toward an IT Administrative Assistant / co-pay agent support technician path, then continuing to grow in IT.

Experience

Work history, roles, and key accomplishments

Co-pay Support Assistant

Innomar-Strategies

Jan 2023 - Jun 2023 (5 months)

Entered patient information into databases and supported patient reimbursements with accurate, on-time file handling. Coordinated with a team using Microsoft Teams and Outlook and contributed to report preparation and routine office administration.

Microsoft Teams Outlook Report Preparation Team Collaboration Office Administration

Administrative Assistant

Monoprix

Apr 2018 - May 2020 (2 years 1 month)

Managed front-desk administrative tasks including answering and writing phone calls, scheduling appointments, and responding to inquiries by email, phone, or in person. Produced and processed documents (typing, photocopying/printing, scanning, filing, and forms handling) to support day-to-day operations.

Administrative Support Phone Reception Scheduling Document Processing Filing Copy Scan Print Coordination Inquiries Handling Typing

Assistant Manager

Starcite Cineplex

Jul 2023 - Present (3 years)

Oversee and administer customer loyalty programs and promotional events while resolving customer requests, concerns, and complaints effectively. Implemented cost-saving measures in customer service operations and consistently received positive customer feedback for exceptional service.

Customer Service Loyalty Program Management Conflict Resolution Cost Saving Initiatives Stress Management Prioritization Administrative Operations Microsoft Teams