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Jillian Spagnotti

@jillianspagnotti

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Detail-oriented administrative professional with strong organizational skills.

United States

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am an experienced administrative professional with a strong background in office management and customer service. My journey began with a B.S. in Business Administration from Michigan Technological University, where I honed my skills in management and organizational efficiency. Over the years, I have developed a keen ability to streamline processes and enhance productivity in various administrative roles.

Currently, I serve as an Administrative Assistant at Houghton County Memorial Airport, where I create and process invoices, manage fuel inventory, and ensure excellent customer service. My previous roles, including Executive Administrative Assistant and Administrative Specialist, have equipped me with a diverse skill set, including financial data management, travel coordination, and project scheduling. I take pride in my ability to build strong relationships with clients and colleagues, ensuring smooth operations and effective communication.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Houghton County Memorial Airport

Jan 2022 - Present (3 years 7 months)

Responsible for creating and processing invoices, enhancing office efficiency, maintaining fuel inventory records, and providing excellent customer service. Streamlined administrative processes and managed office supply inventory.

Invoice Management Customer Service Excel Vendor Management Inventory Management Staff Training Organizational Skills

Executive Administrative Assistant

RJH & Associates

Mar 2021 - Jan 2022 (10 months)

Managed financial data entry in QuickBooks, organized physical files, balanced credit card statements, arranged travel for executives, and managed a database of licenses across multiple states.

Quickbooks Records Management Database Management

Administrative Specialist

Florida Gulf Coast University

Jul 2017 - Jan 2020 (2 years 6 months)

Provided administrative support to the College of Education, managing calendars, composing correspondence, coordinating projects, and processing student and faculty paperwork.

Calendar Management Project Coordination Event Planning

Office Assistant

Michigan Technological University

Jan 2010 - Aug 2017 (7 years 7 months)

Streamlined office operations, managed graduate admissions, organized exams and seminars, maintained records, and provided administrative support to faculty and staff.

Payroll Processing Administrative Support Staff Training

Education

Degrees, certifications, and relevant coursework

Customer Service Training

Customer Service

2013 - 2013

Participated in a customer service training program aimed at enhancing communication skills, problem-solving abilities, and customer relationship management.

Michigan Technological University

Bachelor of Science, Business Administration

2004 - 2008

Completed a Bachelor of Science in Business Administration with a concentration in Management. The program provided a comprehensive understanding of business principles, management strategies, and customer service techniques.