Jillian Moran

I’m a client success & marketing expert who blends client satisfaction, process improvement, and targeted digital marketing to establish and surpass goals. I’m passionate about creating impactful client experiences that drive sustained company growth.

In my current role at Stage Door Designs, I manage and maintain marketing assets and digital content for 200+ clients across industries, ensuring messaging and branding resonate with the right audiences. I monitor timelines, workflows, and client communications using CRM and project management tools such as Basecamp and 17hats while collaborating with the executive team to identify growth opportunities and improve processes.

Previously at PIMS Inc., I served as the main point of contact for 80+ clients, building and nurturing relationships that expanded retention and revenue across diverse portfolios. I managed cross-department logistics and distribution projects, leveraged Salesforce for campaign tracking, forecasting, and upsell/cross-sell opportunities, and I led demos on our inventory management system & operational processes, delivering onboarding and training to support adoption and growth.

From earlier roles, I developed a strong foundation in operational support, billing/payment workflows, and client-facing project execution. I bring mentorship experience, proactive communication, and a problem-solving mindset to every campaign and partnership - especially when projects move fast and details matter.