Jiangrey Famuleras

Results-driven Customer Service Supervisor and Virtual Assistant with extensive experience in managing customer service teams, resolving escalated customer issues, and providing exceptional customer service. Proven track record of achieving department objectives, mentoring staff, and implementing service policies.

Skilled in customer relationship management, appointment setting, cold calling, and data entry. Proficient in Microsoft Office and Excel. Possesses excellent leadership and communication skills, with a strong focus on customer satisfaction and issue resolution.

Award-winning customer service representative with a strong background in providing frontline customer service and support to clients. Proficient in managing customer inquiries via phone and resolving issues without escalation.