Looking for a job

Jhunnie Cahutay

@jhunniecahutay

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Travel Reservation Agent at SOPHI Outsourcing Inc. who handled flight, hotel, and transport bookings.

Philippines

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What I'm looking for

I’m seeking opportunities as a Travel Reservation Agent.

At SOPHI Outsourcing Inc., I handled customer inquiries and reservations for flights, hotels, and transport. I also processed cancellations and itinerary changes using internal software.

At TTEC Philippines, I supported members and healthcare providers with medical coverage, pre-authorizations, claims, and billing disputes. I explained policy benefits and assisted with claim submissions, reimbursement tracking, and appeals.

I documented customer interactions in CRM systems and maintained confidentiality in line with HIPAA guidelines. I’m seeking opportunities as a Travel Reservation Agent.

Experience

Work history, roles, and key accomplishments

Travel Reservation Agent

SOPHI Outsourcing Inc.

Sep 2021 - Jun 2024 (2 years 9 months)

Handled customer inquiries via phone, email, and chat for flight, hotel, and transport bookings. Processed reservations, cancellations, and itinerary modifications accurately using internal software.

Reservation Systems Customer Service Booking Management itinerary planning Complaint Resolution Microsoft Office Data Entry

Customer Service Representative

TTEC Philippines

Oct 2018 - Jul 2021 (2 years 9 months)

Provided inbound and outbound support for medical insurance inquiries, including coverage, pre-authorizations, claims, and billing disputes. Explained policy details and assisted with claims submission and appeals while maintaining HIPAA compliance.

Health Insurance Claims Processing HIPAA compliance CRM Systems Customer Service Data Entry Microsoft Office