Open to opportunities

Aleli Amburgo

@aleliamburgo

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Dedicated customer service representative with a passion for travel.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service while utilizing my skills in travel and administration.

I am a motivated customer service representative with a degree in Tourism Management, eager to apply my skills in a real-world setting. My experience at Sykes Asia has equipped me with the ability to determine customer needs and preferences effectively, ensuring a high level of satisfaction.

Throughout my career, I have honed my communication skills and developed a strong proficiency in various computer applications. I am committed to providing exceptional service, whether it's assisting customers with travel reservations or supporting patients in a healthcare setting. My goal is to enhance my personal and career attributes while contributing positively to my team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SYKES Asia

Jan 2022 - Present (3 years 7 months)

Determined customer reservation needs and preferences by utilizing established question and answer techniques. Made recommendations based on customer needs and preferences, processing travel transactions by entering accurate and complete reservation information into relevant systems.

Customer Service Communication Data Entry Problem Solving

Help Desk Officer/Administrative Assistant

Cunningham Lindsey Philippines

Jan 2018 - Present (7 years 7 months)

Assisted insurance holders in claiming and utilizing their insurance coverage benefits, coordinating and scheduling doctor consultations and medical procedures for patients. Procured prescribed medications and managed medical documentation and billing.

Administrative Support Customer Service Scheduling Documentation Medical Billing

Education

Degrees, certifications, and relevant coursework

ALELI F. AMBURGO

Bachelor of Science in Tourism Management, Tourism Management

2014 - 2018

Acquired knowledge and skills in tourism management, preparing for real-world practice in the industry. Developed personal and career attributes to become a front-liner in the contact industry.