Jhonny Chavez

Diagnose and triage incoming issues, implementing immediate fixes or escalating to appropriate engineering teams. Develop and maintain test plans, execute regression testing, and automate testing workflows to enhance efficiency. Conduct comprehensive stress and load testing for applications, meticulously managing bug reports and performing functional testing. Curate and update documentation for sy

-Triage Engineer handles incoming issues from multiple teams and analyzes to determine the cause and apply fix or create a ticket.

-I have collaborated with the Engineering team as a whole and distribute tasks to the optimal engineer for resolution.

-I also work on new software releases to help prevent bugs before they are released live. We define functional code tests that will proactively fin

• Serve as an ambassador for the brand.
• Effectively resolve customer inquiries day-to-day in a considerate, polite, succinct, informative and timely manner.
• Compose thoughtful, personalized responses for a variety of customer requests.
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
• Identify, reproduce, and document bugs for the product develop

Spearheaded the ARIA Systems Tower, managing daily operations content and reporting. Generated detailed management reports focusing on root cause analysis, productivity metrics, and vendor escalations. Contributed to weekly improvement meetings, collaborating with cross-functional teams to drive operational enhancements.

VTR Project - Chile
Oracle Full Stack Interpreter/Translator
Working Alongside Chile's team and the Offshore team from India, on their meetings with VTR and internally.

Getting acquainted with different systems, platforms, and tools used for ticket management, such as CRM/Siebel, UIM, BRM, OSM, AIA, GIAP, BEC, and the orchestration taking place between each system

LCPR Project - Liberty Puerto R

It is an enriching experience in which one facilitates communication between a patient and his or her provider, speeding up response times and in turn ensuring that in times of emergency they have the support of someone who can assist them when they need it most.

Facilitated Oracle ticket analysis and provided troubleshooting support for mobile portability issues. Rendered precise English-Spanish translation for technical meetings and documentation. Leveraged SQL Developer and NPG queries to effectively resolve incidents.

Provided L1/ L2 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Activities include recognition, research, isolation, resolution, and follow-up steps.
Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Offic

Delivered Tier 1 and Tier 2 IT support to end-users, addressing issues with credentials, VPN, tokens, and remote sessions. Managed incident logging, escalated complex issues, and ensured strict adherence to Service Level Agreements (SLAs).

Responsible for listening to, understanding, and translating spoken statements from one language to another. Reproduce statements in another language for unique listening or reading audience.
PRIMARY RESPONSIBILITIES
Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.
Relay concepts and ideas between l

Sales Consultant
Offer my knowledge and advice to customers of the best electric plans available
in their area.
Proactively listen to the customer needs and find the right solutions in a
promptly manner.
Overcome objections and find the right solutions in order to best meet their
expectations.

Pre and post install technical support
Take full ownership and follow through completely on every issue, and to proactively alert leadership of system, tool, network or other issues that hinder their ability to properly assist customers in a timely fashion.

In addition, one of the key requirements is the ability to follow strict policies regarding safeguarding of customer information. Representa

Provided comprehensive IT support for desktops, laptops, remote access solutions, and messaging systems. Delivered advanced expertise in hardware diagnostics, Microsoft operating systems, network configurations, and remote connectivity troubleshooting.

Worked as Student at Lindenwood University.

Issued Apr 2024

Sales Emphasis

Issued Sep 2012