BHbruno hernandez
@brunohernandez
Economist bridging economic insight with AI, cloud networking, and bilingual technical support.
ColombiaWhat I'm looking for
I am an economist who blends economic analysis with practical technology skills, including introductory Cisco networking, ongoing AWS and Azure training, and coursework in artificial intelligence and prompt engineering. I have delivered bilingual technical and customer support across contact-center and healthcare environments, documented workflows, and escalated technical barriers to ensure timely resolution.
Driven by continuous learning, I expand my multilingual abilities (currently studying French, Italian, Portuguese, and German) and deepen cloud, cybersecurity, and systems knowledge to contribute to digital transformation, data-driven decision-making, and scalable infrastructure projects.
Experience
Work history, roles, and key accomplishments
Sales Agent
Do It Impact
Sep 2025 - Oct 2025 (1 month)
Supported builders and contractors by coordinating product specifications and delivery timelines for hurricane-resistant windows and doors, managing client communications to streamline sales.
Medical Appointment Coordinator
Gaspy Home Health
Jul 2025 - Sep 2025 (2 months)
Scheduled and confirmed patient appointments, maintained accurate EHR records, and provided bilingual support to patients and caregivers to ensure coordinated care.
Bilingual Customer Support Agent
Alorica
Aug 2024 - Jun 2025 (10 months)
Provided bilingual support and adapted messaging for Spanish- and English-speaking users, handling technical inquiries and achieving first-contact resolution.
Bilingual Customer Support Agent
TaskUs
Feb 2023 - Aug 2024 (1 year 6 months)
Resolved client issues through scenario-based troubleshooting across multiple platforms and documented workflows to escalate technical barriers, improving resolution timeliness.
Education
Degrees, certifications, and relevant coursework
CACisco Networking Academy
Introductory Cisco Networking Course, Cisco Networking
2025 - 2025
Completed the Introductory Cisco Networking Course (May 2025 to October 2025).
University of Carabobo - Laws School
Certificate in Fiscal Studies, Fiscal Studies
2014 - 2016
Completed a Certificate in Fiscal Studies through the University of Carabobo Laws School between 2014 and 2016.
FUNDACELAC
Professional Program in Global Commerce, Global Commerce
2007 - 2008
Completed the Professional Program in Global Commerce (January 2007 to March 2008).
University of Carabobo
Economist, Economics
2001 - 2008
Completed an Economist degree program at the University of Carabobo from October 2001 to December 2008.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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