Miguel Cera
@miguelcera
Technical Support Engineer leveraging Python, SQL, APIs, and Docker to solve issues.
ColombiaWhat I'm looking for
I’m a Technical Support Engineer who bridges technical systems and end-user communication in English and Spanish. I diagnose issues at the code and database level, then translate findings clearly for non-technical stakeholders.
Most recently, I built and delivered a production backend using FastAPI and PostgreSQL on Microsoft Azure. I migrated an Access-based operational database to a normalized relational schema, created a layered Service-Repository API structure, and implemented JWT authentication with database-backed role-based access control.
I also automate reliable delivery and operations—containerizing deployments with Docker and GitHub Actions, pushing images to an Azure VM, and securing internal access via Tailscale. On the workflow side, I developed N8N integrations that combine email processing with LLM API calls plus OCR/scraping inputs to reduce manual order-entry work.
Before engineering, I strengthened my support instincts in customer-facing roles, handling inbound account troubleshooting, plan changes, and migration support in a metrics-driven environment. I bring that same clarity and responsiveness to technical support: fast triage, accurate debugging, and dependable communication.
Experience
Work history, roles, and key accomplishments
Backend Developer | FastAPI, PostgreSQL, Azure | AI Integrations
Jan 2026 - Jun 2026 (5 months)
Migrated a shared Access-based operational database to PostgreSQL on Azure, cleaning inconsistent records and redesigning the schema into 16 normalized relational tables.
Built a FastAPI backend from scratch using a layered Service-Repository pattern, exposing 36 internal endpoints for operational modules.
Implemented JWT authentication and database-backed role-based access control for departmen
Backend Developer
All Star Colombia SAS
Jan 2026 - Jun 2026 (5 months)
Migrated a shared Access-based operational database to PostgreSQL on Azure, cleaning inconsistent records and redesigning the schema into 16 normalized relational tables. Built a FastAPI backend with JWT authentication and database-backed RBAC, and automated containerized deployments with Docker and GitHub Actions.
Bilingual Technical Support & Sales
GroupCOS
Jun 2025 - Dec 2025 (6 months)
Provided bilingual (EN/ES) inbound support for US-market T-Mobile/Metro customers, including account troubleshooting, plan changes, and migration support. Operated in a metrics-driven environment tracking conversion rate, CSAT, QA, and AHT.
Bilingual (EN/ES) inbound support for US-market T-Mobile/Metro customers, account troubleshooting, plan changes, and migration support. Metrics-driven environment: conversion rate, CSAT, QA, AHT.
Bilingual (EN/ES) remote proctoring for global certification exams via Prometric — identity verification, environment inspection, and live exam monitoring under strict integrity protocols. Evaluated under QA, CSAT, and AHT metrics.
Led MATLAB/Simulink lab sessions on dynamic systems modeling for groups of up to 30 students. Evaluated submissions and delivered technical feedback.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Javeriana
B.Sc. in Mechatronics Engineering
2021 - 2026
Pontificia Universidad Javeriana
Bachelor of Science, Mechatronics Engineering
2021 - 2026
B.Sc. in Mechatronics Engineering at Pontificia Universidad Javeriana (2021–2026).
Universidad Militar Nueva Granada
Pre-Engineer
2021 - 2021
Pre-engineering course focused on mathematics, physics, chemistry, programming, oral/written communication, and introductory engineering.
Availability
Location
ColombiaAuthorized to work in
Job categories
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