Jhon Kurt Tayo
@jhonkurttayo
Customer Service Professional | Compliance Agent
PhilippinesWhat I'm looking for
I’m a BPO professional with 3+ years in customer support and compliance. I handle calls, chats, and emails with a calm, target-driven mindset—using empathy and scripted responses to resolve complaints quickly while maintaining strong service quality.
In customer-facing roles, I’ve supported customers, dashers, and merchants by managing multiple tabs and queues, handling orders, refunds, and account concerns, and maintaining high CSAT through clear communication and fast follow-ups. In compliance work, I enforced platform policies, flagged fraud or risk-related activity, and audited and tagged data to maintain accuracy and compliance standards—consistently meeting daily production metrics in a remote setup.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Alorica Philippines, Inc.
Jun 2025 - Mar 2026 (9 months)
Handled customer, dasher, and merchant support across calls, chats, and emails, managing multiple queues and tabs at once. Used empathy and scripted responses to resolve complaints while meeting targets.
Compliance Agent
StaffMe Online LLC
Apr 2024 - Mar 2025 (11 months)
Enforced platform policies by flagging fraud and risk-related activity, and maintaining compliance through data auditing and tagging. Consistently met daily production metrics in a remote work setup.
Customer Service Associate
Jhon Amazon Operation Services Philippines, Inc.
May 2022 - Dec 2023 (1 year 7 months)
Assisted customers with orders, refunds, and account-related concerns while maintaining strong CSAT through clear communication and fast resolution. Managed cases and follow-ups using Amazon’s internal tooling and Outlook.
Education
Degrees, certifications, and relevant coursework
Southwestern University – PHINMA
Senior Highschool, Science, Technology, Engineering & Mathematics strand
2019 - 2021
Grade: N/A
Activities and societies: Science, Technology, Engineering & Mathematics STRAND
Graduated Senior Highschool in STEM Strand
Abellana National School
Junior High School, General Studies Major in Electricity & Carpentry
2016 - 2019
Grade: N/A
Activities and societies: Electricity & Carpentry
Completed Junior High School major in Electricity & Carpentry
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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