Jhonathan Ferreira
@jhonathanferreira
Experienced technical support analyst specializing in Level 2 troubleshooting.
BrazilWhat I'm looking for
I am a Technical Support Analyst with hands-on experience resolving complex issues for ERP and POS systems, currently serving as a Level 2 analyst for Microvix POS.
I write MS SQL Server scripts, create JIRA development requests, and produce clear technical documentation. I also train new analysts and communicate directly with clients to ensure efficient incident resolution.
My background includes remote support, Windows Server administration, network and infrastructure maintenance, and customer-facing roles that sharpen my empathy and communication. I seek a role where I can continue improving user experience, mentor colleagues, and contribute to product development.
Experience
Work history, roles, and key accomplishments
Mid-Level Support Analyst
Linx Sistemas e Consultoria
Dec 2023 - Present (1 year 8 months)
Level 2 Support Analyst for Microvix POS handling escalated tickets, creating JIRA development requests, writing MS SQL Server scripts, and producing technical documentation; trained new analysts and collaborated directly with clients to improve resolution workflows.
Customer Service Representative
Evolution Soluções em Tecnologia
Jul 2023 - Dec 2023 (5 months)
Provided in-person and remote customer service and technical support for Windows environments, handled in-store sales and service order registration, and maintained Windows Server and CCTV installations.
Hotel Manager
Hotel Caieiras
Dec 2022 - Jun 2023 (6 months)
Managed purchases, vendor relationships, and event contracts while maintaining financial controls and producing management reports; coordinated teams and partnerships to enhance guest services and operational efficiency.
Education
Degrees, certifications, and relevant coursework
UPUniversidade Norte do Paraná
Technologist in Systems Analysis and Development, Systems Analysis and Development
2020 - 2021
Completed three semesters of the Systems Analysis and Development technologist program at Universidade Norte do Paraná from 2020 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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