Rafael Scheck
@rafaelscheck
I support and improve IT systems, infrastructure, and end-user operations across diverse environments.
BrazilWhat I'm looking for
I've supported IT operations across KL Quartz, Nextep Solutions in IT, DLL, Crédito Real, Banrisul, and public-sector environments. My work spans remote support for ERP, time attendance, access control, retail, and internal business systems.
I've troubleshot Windows, networks, VPNs, DNS, Outlook, VoIP, CCTV, hardware, and software issues while documenting processes, monitoring infrastructure, and supporting deployments. I also bring development experience with C#, JavaScript, HTML, SQL, and IBM Lotus Notes workflow solutions.
Experience
Work history, roles, and key accomplishments
IT Support Analyst
KL Quartz
Jan 2025 - Present (1 year 8 months)
Provides remote technical support for RHiD, Secullum, Inspell, and iControl systems, and delivers customer training for the RHiD platform.
Infrastructure & Operations Intern
DLL (De Lage Landen S.A)
Jan 2023 - Jan 2024 (1 year)
Assisted the Infrastructure team in monitoring RPA services and SQL database servers, and supported IT service management.
Systems Analyst Intern
Imóveis Crédito Real
Jan 2022 - Jan 2023 (1 year)
Documented business processes and supported systems analysts in development and maintenance activities.
IT Support Intern
Public Prosecutor's Office of the State of Rio Grande do Sul
Jan 2019 - Jan 2021 (2 years)
Provided technical support for IT resources, including email, corporate systems, and hardware.
IT Support Intern
Qualità Informática Ltda
Jan 2018 - Jan 2019 (1 year)
Provided technical support for TEF systems and retail operations, including remote support and troubleshooting.
Software Development Intern
Banrisul
Jan 2017 - Jan 2018 (1 year)
Completed training in .NET and developed workflow solutions using IBM Lotus Notes.
Education
Degrees, certifications, and relevant coursework
FADERGS
Associate Degree, Systems Analysis and Development
2019 - 2021
Pursued an Associate/Technologist Degree in Systems Analysis and Development, completing four semesters before pausing studies.
FTEC
Computer Engineering
2017 - 2019
Studied Computer Engineering, completing four semesters before pausing studies.
Cedaspy
Professional Training, Information Technology
Completed professional IT training at Cedaspy.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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