Samuel Moraes

I am an IT professional with over 5 years of experience in customer service and technical support for applications. My journey has equipped me with strong knowledge in Linux, SQL, and Jira, making me a valuable asset in any technical environment. I am recognized for my ability to share knowledge and collaborate effectively with colleagues, which has allowed me to become a focal point in my current role.

Currently, I serve as an IT Support Analyst II at Ecore Soluções em Tecnologia da Informação Ltda., where I provide support for Atlassian applications, including Jira and Confluence. My responsibilities include performing integrity checks, offering consultancy to clients, and creating documentation and training materials for my team. Previously, I worked at Dell, where I handled incidents for global manufacturing applications and collaborated with teams across different regions.