Open to opportunities

Marcos Silva

@marcossilva

Message

Dedicated support analyst with expertise in system management.

Brazil

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I'm a dedicated support analyst with a strong background in system management and technical support. With a degree in Analysis and Development of Systems, I have honed my skills in user management, incident resolution, and SQL database queries. My experience spans several roles, where I've consistently delivered high-quality support and solutions to enhance operational efficiency.

Throughout my career, I have worked with various technologies and systems, including Tasy, Active Directory, and Microsoft 365. My role at GHAS Consulting has allowed me to further develop my analytical skills, particularly in resolving incidents across multiple departments. I thrive in challenging environments and am committed to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Analista de Sistemas Tasy

Current

GHAS Consulting

Jul 2024 - Present (11 months)

Managed user registration, parameter creation, and release within the Tasy system. Resolved incidents across assistance, billing, and pharmacy departments by analyzing system rules and performing SQL queries for reporting.

SQL Database Management Reporting

Analista de Suporte

Techlise Soluções em Tecnologia

Jan 2022 - Aug 2024 (2 years 7 months)

Provided remote support to clients, configuring email, printers, and performing desktop preventive maintenance. Managed email creation in Local Web, Bitdefender policies, and site releases. Conducted asset inventory using OCS and assisted with Microsoft 365 account configurations.

BitDefender OCS Inventory Active Directory

Analista de Suporte

Squadra Tecnologia em Software S.A

Mar 2017 - Dec 2021 (4 years 9 months)

Addressed demands and failures related to the Tasy system, including configuring multifunction, wristband, and Zebra printers. Managed user creation, profile, and sector liberation within Tasy, along with digital certificate installations. Performed maintenance on printers, formatted computers, and managed network access.

Maintenance Installation Help Desk Support

Auxiliar de Suporte Técnico

Squadra Tecnologia em Software S.A

Jun 2015 - Dec 2017 (2 years 6 months)

Created new users and emails in Active Directory and Exchange, installed software, and handled software factory demands via the ticketing system. Performed preventive and corrective maintenance on computers, notebooks, and multifunction printers.

Active Directory Installation Maintenance

Education

Degrees, certifications, and relevant coursework

SOS Educação Profissional

Technical Degree, Hardware Support Analysis

Completed a technical program focused on hardware support analysis. Gained foundational knowledge and practical skills in maintaining and troubleshooting hardware systems.