Marcos Silva

Managed user registration, parameter creation, and release within the Tasy system. Resolved incidents across assistance, billing, and pharmacy departments by analyzing system rules and performing SQL queries for reporting.

Provided remote support to clients, configuring email, printers, and performing desktop preventive maintenance. Managed email creation in Local Web, Bitdefender policies, and site releases. Conducted asset inventory using OCS and assisted with Microsoft 365 account configurations.

Addressed demands and failures related to the Tasy system, including configuring multifunction, wristband, and Zebra printers. Managed user creation, profile, and sector liberation within Tasy, along with digital certificate installations. Performed maintenance on printers, formatted computers, and managed network access.

Created new users and emails in Active Directory and Exchange, installed software, and handled software factory demands via the ticketing system. Performed preventive and corrective maintenance on computers, notebooks, and multifunction printers.

Completed a technical program focused on hardware support analysis. Gained foundational knowledge and practical skills in maintaining and troubleshooting hardware systems.

Completed a program in Systems Analysis and Development. Acquired skills in analyzing, designing, and developing software systems.