Jhoeven Kent User

JU

Open to opportunities

Jhoeven Kent User

@jhoevenkentuser

Virtual assistant who optimizes document retrieval, customer support, and onboarding with tech-first execution.

What I'm looking for

I’m looking for a role where I can use my data organization strengths and customer-focused execution to improve onboarding, reduce repeat issues, and support business teams with measurable results—while collaborating on real product or service improvements.

I’m a Virtual Assistant who turns scattered information into fast, reliable outcomes. At PangeonAI Start-Up Factory, I implemented new data organization protocols that increased document retrieval efficiency by 40%, helping executive management make decisions faster.

I bring a customer-first mindset grounded in measurable results. At Eperformax: Contact Center Outsourcing Philippines, I resolved over 1,500 inquiries monthly using personalized solutions, cutting repeat calls by 20% and boosting positive feedback scores by 15%.

I also enjoy building and improving user experiences through technology and onboarding. As a Gotyme Bank Bank Ambassador, I led onboarding initiatives for new account holders—driving a 40% boost in new account openings and reducing onboarding time by 20%. On the project side, I developed scalable backend solutions as a Full Stack Developer using Node.js and Python (supporting 35% growth in concurrent user capacity and maintaining uptime above 99.9%), and I’ve contributed UI/UX design work as well.

Experience

Work history, roles, and key accomplishments

EP

Customer Service Representative

Eperformax

Resolved over 1,500 inquiries monthly with personalized solutions, improving customer satisfaction and reducing repeat calls by 20% while increasing positive feedback scores by 15%.

Customer Service Call Center Support Customer Satisfaction Inquiry Management Repeat Call Reduction Performance Metrics

PA

Virtual Assistant

PangeonAI

Implemented new data organization protocols that increased document retrieval efficiency by 40%, supporting faster decision-making for executive management.

Information Management Process Improvement Executive Support Decision Support

GB

Bank Ambassador

Gotyme Bank

Led onboarding initiatives for new account holders through engaging presentations and tailored consultations, boosting new account openings by 40% and reducing onboarding time by 20%.

Customer Onboarding Sales Enablement Presentation Lead Conversion Onboarding Efficiency

Education

Degrees, certifications, and relevant coursework

SU

Surigao del Norte State University

Bachelor of Science in Information Technology, Information Technology

Pursuing a Bachelor of Science in Information Technology, expected to graduate in June 2026.

SS

Sapao National High School

General Academic, General Academic

Completed General Academic studies, graduating in May 2022.

Tech stack

Software and tools used professionally

Gmail

Node.js

Factory

Jan

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