Katherine Castillo

I’m a detail-oriented General Virtual Assistant with experience in administrative support, email management, calendar scheduling, data entry, and customer support. I help businesses stay organized, improve workflow, and manage daily operations efficiently.

In my recent role as a Tech Support Analyst II at ADP Philippines Inc., I supported clients by resolving product software and operating system issues through phone or remote support for Time and Attendance. Previously, as a Tech Support Analyst I, I supported end users with installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.

Earlier, I worked as a Senior Operations Associate at Capital One Philippines Support Services Corporation, handling account servicing by listening to customers, updating account information, and transferring customers to the appropriate department as needed. I also served as an Operations Associate at First Advantage Philippines, contacting schools, employers, and institutions to verify employees or candidates, while supporting the background screening process.