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jhaniella facey

@jhaniellafacey

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Sales agent at Island car Rentals, assisting customers with vehicle rentals and keeping contracts up to date.

Jamaica

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What I'm looking for

I’m looking to gain more experience and improve my abilities in the workplace while delivering the highest quality customer service possible and supporting my organization’s reputation and reviews.

At Island car Rentals, I provide customer service, assist with vehicle rentals, and keep customer contracts and product logs up to date.

As a Customer Service Agent at Tele-performance, I provided customer service on behalf of companies contracted by the organization.

At Falmouth Hospital, I sorted and filed patient records, updated information, and helped staff with patient information queries. At Royalton Blue Waters, I conducted routine checks of guest areas, rooms, and food and beverage areas for adherence to company and MOH regulations.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Island Car Rentals

Sep 2018 - Present (8 years 1 month)

Provided customer service and aided in the renting of vehicles, settling and keeping updated logs of other company products, and keeping customer contracts up to date.

Customer Service Agent

Teleperformance

Jan 2018 - Aug 2018 (7 months)

Provided exceptional customer service to customers on behalf of companies contracted by Teleperformance.

Quality Assurance Assistant

Royalton Blue Waters

Feb 2017 - Aug 2017 (6 months)

Performed routine checks of guest areas, guest rooms, and food and beverage areas to ensure compliance with company and MOH regulations.

Clerical Assistant

Falmouth Hospital

Apr 2014 - Present (12 years 6 months)

Sorted and filed patient files, updated them with current information, and assisted staff with queries about patient information.

Education

Degrees, certifications, and relevant coursework

Heart Trust NTA Falmouth

NVQ-J Secretarial Skills Level 2, Business Administration

Earned an NVQ-J Secretarial Skills Level 2 certificate in Business Administration.

Herbert Morrison Technical High School

CSEC, General Studies

Completed 8 CSEC subjects including Mathematics, English Language, Spanish, Economics, Principles of Business, Principles of Accounts, Information Technology, and Electronic Document Preparation Management.