Open to opportunities

jeymi Mejia

@jeymimejia

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Bilingual contact agent with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my bilingual skills and customer service experience in a supportive environment, with opportunities for growth in the healthcare field.

I am a dedicated professional with experience in customer service and patient care. My role as a Contact Agent at Walker Advertising allowed me to manage a high volume of calls, assisting clients in both English and Spanish. I take pride in my ability to assess client needs and connect them with the appropriate legal resources, ensuring effective communication and support.

Prior to this, I worked at Jinky’s Cafe, where I honed my skills in guest service and team training. I trained new staff on service expectations and resolved customer issues, which helped create a welcoming environment for guests. My educational background includes an Associate's Degree in Health Professions, and I hold certifications in Vocational Nursing and Phlebotomy, further enhancing my ability to provide quality care and support in healthcare settings.

Experience

Work history, roles, and key accomplishments

Contact Agent

Walker Advertising

Apr 2019 - May 2020 (1 year 1 month)

Managed a high volume of inbound and outbound calls in both English and Spanish, effectively assessing client needs. Successfully referred clients to appropriate legal providers and efficiently responded to inquiries.

Customer Service

Server/Cashier

Jinky's Cafe

Jan 2016 - Jan 2018 (2 years)

Trained new staff on guest service, safety, and restaurant protocols, while resolving customer issues and complaints. Delivered exceptional, friendly, and fast service, often providing backup in various positions.

Customer Service Staff Training Conflict Resolution

Education

Degrees, certifications, and relevant coursework

West Los Angeles College

Associates Degree, Health Professions

Pursued an Associates Degree in Health Professions. Focused on foundational knowledge and skills essential for various health-related careers.

Career Development Institute, Inc.

Vocational Nurse Certificate, Vocational Nursing

Obtained a Vocational Nurse Certificate. Completed extensive clinical hours to gain practical patient care experience and develop essential nursing skills.