Jeycob Mata
@jeycobmata
I support customers, patients, and communities through bilingual communication, de-escalation, and detail-focused remote work.
United StatesWhat I'm looking for
At Propio Language Services, I interpret English and Spanish for patients and healthcare providers, protecting confidentiality and keeping sensitive conversations clear, respectful, and accurate. I work reliably in remote environments where emotions can run high and details matter.
I've also supported students and families at Children’s Aid Society by troubleshooting classroom technology, devices, logins, and digital learning tools. My customer-facing work at Altice strengthened my ability to understand customer needs, handle complaints, de-escalate difficult conversations, and guide people toward practical solutions.
Experience
Work history, roles, and key accomplishments
Teacher's Aide
Children's Aid Society
Jan 2022 - Dec 2026 (4 years 11 months)
Assisted with classroom technology and digital learning tools, troubleshooting issues for students and staff. Prepared learning materials and maintained communication with students and families.
Residential Sales Executive
Altice
Jan 2022 - Dec 2022 (11 months)
Assisted customers in selecting services that met their needs, handling complaints and difficult conversations. Developed strong communication and problem-solving skills through high-volume customer interaction.
Remote Medical Interpreter
Propio Language Services
Interpreted English and Spanish for patients and healthcare providers, ensuring accuracy and speed. Maintained HIPAA compliance and confidentiality while supporting patient experience in a remote setting.
Education
Degrees, certifications, and relevant coursework
CUNY Bronx Community College
Associate of Applied Science, Cybersecurity and Networking
Pursuing an Associate of Applied Science in Cybersecurity and Networking.
Manhattan Bridges High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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