Open to opportunities

The Manible

@themanible

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Multilingual customer service professional with a passion for support.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a multilingual customer service professional with over four years of experience in delivering exceptional support across various sectors, including banking, government, and technology. My background has equipped me with the skills to handle high-volume inquiries and resolve complex issues effectively, ensuring customer satisfaction at every interaction.

Fluent in English, Portuguese, and Spanish, I excel in communicating with diverse populations. My recent role as a Customer Support Technician at AR Financial Services involved providing Tier 1 support, where I utilized remote tools to troubleshoot software and login problems while maintaining high satisfaction levels in a fast-paced environment. Additionally, my experience as a Banking & Community Interpreter has honed my ability to assist clients with sensitive issues, ensuring clarity and compassion in every call.

Experience

Work history, roles, and key accomplishments

Current

Banking & Community Interpreter

Current

Alfa Systems / Intervault

Aug 2023 - Present (1 year 11 months)

Assisted banking customers with account setup, fraud claims, and ATM issues. Interpreted sensitive calls for DHS, hospitals, and schools, ensuring clarity and compassion. Managed over 50 calls daily, maintaining professionalism and confidentiality.

Customer Service Interpretation Conflict Resolution Multilingual Communication Confidentiality

Customer Support Technician

AR Financial Services

Jun 2023 - Aug 2023 (2 months)

Provided Tier 1 support to clients via phone and email, resolving account and access issues. Utilized remote tools to troubleshoot software and login problems. Maintained detailed documentation to ensure knowledge sharing and continuity.

Customer Support Troubleshooting CRM Systems Remote Tools Documentation

Language & Trade Support Specialist

Luvekika Commercial

Jan 2016 - Dec 2017 (1 year 11 months)

Facilitated communication between international business clients and vendors. Translated technical documents and contracts, enhancing client understanding and satisfaction. Supported negotiations and resolved customer inquiries across multiple languages.

International Business Translation Negotiation Multilingual Communication

Education

Degrees, certifications, and relevant coursework

University of Maine

Bachelor of Arts, International Affairs

Activities and societies: Minor: Spanish Language Studies

Studied international relations, global politics, and cross-cultural communication. Gained a comprehensive understanding of international affairs and developed strong analytical skills.